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ToolkitGo · Legal

Refund & Cancellation Policy

Cancellations, rescheduling, service concerns, and refunds.

Effective
On this page 9 sections

01Customer Cancellation

  • More than 2 Hours Before Scheduled Service: No cancellation fee; a 100% full refund will be processed.
  • Within 2 Hours of Scheduled Service: A late cancellation fee may be deducted to compensate for the professional's transit or preparation effort.
  • After Service Professional Arrival / Doorstep Cancellation: If the professional arrives at the location and the customer cancels, refuses access, or is unresponsive, applicable visit, inspection, or travel charges will be non-refundable.

02Service Professional Cancellation

If an assigned professional cancels due to unforeseen emergencies, ToolkitGo will use reasonable efforts to arrange an immediate replacement or process a full refund.

03Rescheduling

Customers may reschedule bookings through the platform subject to slot availability. Reasonable limits may apply to repeated or last-minute rescheduling.

04Refund Eligibility

Refunds may be considered in verified situations such as:

  • The service professional fails to arrive at the scheduled location.
  • Duplicate transaction charges due to technical payment gateway glitches.
  • Booking errors caused directly by the platform system.
  • Verified service quality issues reported with supporting photographs or details within 24 hours of service completion.

05Rework / Rectification Process

Where a service quality issue is reported, ToolkitGo reserves the right to first facilitate inspection, correction, or re-performance (rework) of the affected service before determining whether a monetary refund is appropriate.

06Spare Parts & Warranty

Where spare parts are supplied or installed, warranty terms are strictly subject to the respective manufacturer's or supplier's policy. Warranty does not cover misuse, external electrical surges, physical damage, or normal wear and tear.

07Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind after the service has been successfully completed.
  • Customer absence or unavailability at the location during the scheduled window.
  • Additional custom services or parts requested and completed outside the original booking.

08Refund Processing Timeline

Approved refunds are typically initiated within 5-10 business days through the original payment method. The actual credit time depends on the customer's bank or payment provider.

09Dispute Resolution

For booking reviews, complaints, or resolutions, customers must contact support with booking details at info@toolkitgo.in.