Privacy Policy

01Information We Collect

• Personal Information: Name, mobile number, email address, and service address.
• Booking & Service History: Details of past bookings, service preferences, and feedback.
• Device & Location Data: Approximate device location (when permitted), IP address, browser type, and app usage analytics to optimize matching and performance.
• Payment Information: Processed securely through third-party payment gateways. ToolkitGo does not store complete debit/credit card numbers or banking passwords.
• Professional Data (For Technicians): Onboarding records, verification documents, skills, bank details, and service logs.

02How We Use Information

We use collected data strictly to:

• Process, track, and manage service bookings seamlessly.
• Match customers with the nearest available service professionals.
• Maintain platform security, prevent fraud, and ensure safety.
• Provide responsive customer support and resolve disputes.
• Send essential service notifications and booking alerts (with opt-out options for promotional messages).

03Information Sharing Practices

We share data only when necessary:

• With Assigned Service Professionals: Sharing only necessary details (Customer Name, Phone, Service Address) required to complete the service.
• With Payment Processors: To complete secure financial clearances.
• With Legal Authorities: Strictly when mandated by applicable laws, regulations, or court orders.

04Data Security

ToolkitGo implements reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, or disclosure.

05Data Retention

Information is retained only as long as reasonably necessary to provide active services, maintain business records, resolve disputes, and comply with legal or tax obligations.

06User Rights

Subject to applicable law, users have the right to request:

• Access to their stored personal data.
• Correction of inaccurate or outdated information.
• Deletion or deactivation of eligible account details.

07Cookies & Tracking

ToolkitGo uses cookies and tracking technologies to enhance user navigation and app performance. Users can control cookie preferences via browser settings.

08Marketing Communications

Users may receive essential operational updates. Promotional offers or marketing alerts are sent where permitted, and users can opt out at any time.

09Policy Updates

We may update this Privacy Policy periodically. Updated versions will be published immediately on the platform.

10Contact

For any privacy-related queries, contact:

• Email: info@toolkitgo.in
• Website: toolkitgo.in